DELIVERY

Goods will be dispatched on regular working days, Monday to Friday. Orders are shipped by Bring.When your order leaves our warehouse you will receive a tracking number via e-mail that can be used to track your order from Bring.

PRICING

Norway

Standard: 160 NOK

Rest of World

Standard: 300 NOK

NB! Please note that the delivery charges do not include import costs that may be due when the package reaches the country of destination.

RETURNS

Our returns guarantee entitles you to return the product for any reason within 14 days of having received it. You have the right to open the package and check the contents but the product must be return unused. All original packaging, price labels and tags shall be returned with the product without tampering.

REFUNDS

Once your return is received and inspected you will be notified by email that we have received the returned item. If the returned item is approved then your refund will be processed and credited back into the account of original payment within 5-10 days.

NB!Only regular priced items may be refunded and this does not apply for sale items

HOW TO MAKE A RETURN

If you need to make a return please send an email to mail@f5conceptstore.com. Shipping costs will not be refunded. This applies to the original shipping cost for your order as well as the return-shipping cost. In the case of an exchange, we will cover the cost of the shipping for the new item to you.

EXCHANGES

If you need to make an exchange due to faulty product please send an email to mail@f5conceptstore.com outlining the products fault with pictures and we will organise for its exchange.

PAYMENT

All payments are made via Stripe and we accept all major cards. All information is encrypted which prevents unauthorised access to card details.​